Refund, Exchange, Failed Delivery and Cancellation Policy


We do not facilitate refunds. No cash refunds or credit back to credit cards. We encourage our customers to carefully review their purchases before completing the transaction. If you have any doubts or questions about a product, please contact us before making your purchase.


Loomy Lane will happily exchange item(s) within 7 days from the original purchase date. Item(s) should be in new condition, unworn/unused, unaltered, and free of damage by the customers. Items must be returned with all Loomy Lane tags still attached.

Please note that the customer is responsible for paying all delivery fees associated with an exchange. This includes the cost of returning the original product to us and the cost of shipping the new product to the customer.

Step 01: Message us through the same platform (Facebook, Instagram, WhatsApp) you place your order with or email us on [email protected] if you ordered via the website.

Step 02: After an analysis, our exchange team will get back to you stating the procedure of sending the package through register post or a courier service. Kindly send a photo of the postal receipt/courier invoice with your Loomy Lane order number within 2 working days through Facebook, Instagram, WhatsApp or Email.

Step 03: Once we have received the package, one of our sales representatives will inform you so that you can select another or change the size & get your exchange delivered once back. If the newly picked item has a price difference, it will have to be paid by the customer, if the company owes the customer, it will not be refunded, it will simply be deducted the next time they make a purchase.

Failed Deliveries

We will only refund orders if the delivery failed due to an issue with our courier partner. In the event that the delivery attempts were unsuccessful & the package is returned to us, our policies are as follows,

If the delivery address is incorrect or insufficient, and the package is returned to us, the customer will be charged the delivery fee again to send the package to the correct address.

If the customer was not available to accept the delivery (Ex: not answering the phone) or refuses to accept the delivery, and the package is returned to us, the customer will be charged the delivery fee again to send the package at a later date.

If a delivery attempt fails and the package is returned to us, the customer has 21 days to respond to our requests and pay any necessary delivery fees to arrange for a new delivery. If the customer does not take action, or if they fail to pay the required delivery fees within this time frame, the order will be cancelled and we will not be responsible for the failed delivery. No refund will be issued for the order.


Cancellations by customers can only be done before the purchased/ordered items are dispatched from our warehouse. For cancellations, please call us on our hotline or email us on [email protected] with the order number.

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