Privacy Policy

At Loomy Lane, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and share information about you when you visit our website or use our services.

Personal identification information

We may collect personal identification information from you when you visit our website, register on the site, place an order, subscribe to the newsletter, or fill out a form. This information may include your name, email address, mailing address, phone number, and credit card information. You may visit our website anonymously, but we will only collect personal identification information from you if you voluntarily provide it to us.

Non-personal identification information

We may also collect non-personal identification information about you when you interact with our website. This may include your browser name, type of computer, and technical information about your means of connection to our website, such as the operating system and internet service providers used.

Payment information

We do not have access to your payment information. All payment information is entered on payment page provided by our payment gateway provider(s) & their acquiring bank(s), which adheres to total security standards set forth by the Central Bank of Sri Lanka.

Web browser cookies

Our website may use “cookies” to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the site may not function properly.

How we use collected information

We may use the information we collect from you in the following ways:

To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize your user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.
To improve our website: We may use feedback you provide to improve our products and services.
To process payments: We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run promotions, contests, surveys, or other website features: We may use the information you provide to send you information about topics we think will be of interest to you.
To send periodic emails: We may use your email address to send you information and updates about your order. We may also use your email address to respond to your inquiries, questions, and/or other requests. If you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. You can unsubscribe from our mailing list at any time by following the unsubscribe instructions included at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.

Sensitive and private data exchange between our website and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Data deletion & correction

At Loomy Lane, we understand the importance of keeping your personal information accurate and up to date. If you would like to request that we delete or correct your personal data, you can contact us at [email protected] or from our contact form.

Please note that in some cases, we may not be able to delete or correct your personal data, or may need to retain certain information for legal or business purposes. If this is the case, we will inform you of the reason for our decision and the options available to you.

You may update, correct or delete your account information and preferences at any time by accessing your account settings page on the Site.

Changes to this privacy policy

Loomy Lane has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please write an email to us on [email protected].